Privacy Policy

Introduction & Organizational Info

We, at Vitolá, are dedicated to serving our customers and community to the best of our abilities. Part of our commitment involves the responsible management of personal information collected through the Vitolá mobile application (the “App”), officialvitola.com, and any related in‑App or customer support interactions. Our primary goals in processing this information include:

• Enhancing the in‑App experience by understanding user needs and preferences.
• Providing timely support and responding to in‑App or email inquiries and service requests.
• Improving our products and features to meet the evolving demands of our users.
• Conducting necessary business operations, such as account management and billing (as applicable).

It is our policy to process personal information with the utmost respect for privacy and security. We implement measures designed to protect data against unauthorized access, disclosure, alteration, and destruction.

We do not have a designated Data Protection Officer (DPO) but remain fully committed to addressing your privacy concerns. Contact: officialvitola@gmail.com or +1 (440) 610‑1538.

We also work with third‑party service providers (e.g., analytics, crash reporting, cloud hosting, transactional email) that may process personal information on our behalf. Such processing is performed under appropriate agreements and in compliance with applicable laws.

Scope and Application

This policy applies to all users of the App and visitors to officialvitola.com, including registered and unregistered users. It explains what we collect, how we use it, and the choices and rights available to you.

Data Collection and Processing

We collect personal information when you create an account, use features in the App, contact support, or otherwise interact with us. We also receive limited technical data automatically from your device for security and analytics. We only process information that is necessary to deliver services, comply with legal obligations, or improve your experience.

Types of personal information we may process include:

• First and last name
• Date of birth / age verification (21+ requirement)
• Email address and/or phone number
• City and address details you choose to provide
• Payment‑related identifiers (e.g., app store transaction IDs; we do not store full card numbers in‑App)
• Device identifiers (e.g., device ID, push token)
• IP address, operating system and version, App version, diagnostics and crash data

How We Use Personal Information

We use personal information for: authentication and account security; customizing and adapting the user experience; communicating with you (e.g., notices, support); marketing and in‑App messages (where permitted); processing transactions and subscriptions; providing access to premium features; gathering feedback; customer support; research and development; legal compliance; and analytics/performance tracking.

Data Storage and Protection

Personal information is stored on secure cloud infrastructure. When data is transferred internationally, we use legally appropriate safeguards. Access to personal information is restricted to authorized personnel with a legitimate business need. We employ encryption in transit and at rest (where supported by our providers) and conduct periodic reviews and monitoring for security.

We maintain written data processing agreements with service providers that require appropriate technical and organizational measures consistent with applicable data protection laws.

Transparency and Control

We strive to give you clear choices. Where required, we request consent (for example, for certain notifications or marketing). You will be informed about material changes to our sharing practices and, where applicable, given the option to consent.

Your Rights and Choices

Depending on your location, you may have rights under laws such as the GDPR and U.S. state privacy laws, including the right to access, correct, delete, restrict processing, port your data, object to processing (including direct marketing), withdraw consent, and lodge a complaint with a supervisory authority. To exercise your rights, contact officialvitola@gmail.com or +1 (440) 610‑1538. We may need to verify your identity before fulfilling a request.

Cookies & Mobile Tracking Technologies

The App and website may use SDKs and similar technologies (e.g., analytics SDKs, crash reporting, push messaging) to help deliver core functionality, measure performance, and improve features. On the website, we may also use cookies or web beacons. Where required, we will present consent choices for non‑essential technologies.

Children’s Privacy (21+)

The App is intended for adults age 21 and over. We do not knowingly collect personal information from persons under 21. If you believe we have collected information from someone under 21, please contact us so we can delete it.

U.S. Privacy Disclosures (including California)

U.S. residents may have additional rights, including the rights to know, access, correct, delete, and limit the use of sensitive data, as well as the right to opt‑out of “sales”/“sharing” where applicable. Vitolá does not sell or share personal information for cross‑context behavioral advertising. Submit requests via officialvitola@gmail.com or +1 (440) 610‑1538. We will not discriminate against you for exercising your rights.

Policy Updates and Changes

We may update this policy to reflect legal, technical, or business changes. When we update it, we will revise the “Effective Date” above and, where appropriate, notify you in‑App or by other reasonable means. Your continued use of the App after an update constitutes acceptance of the changes.

Contact Us

Questions or concerns? Contact officialvitola@gmail.com or +1 (440) 610‑1538.